Terms of Service

1. Acceptance of Terms

By accessing or using LuluClaw (“the Service”), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use the Service. These terms apply to all visitors, users, and others who access or use the Service.

2. Service Description

LuluClaw provides a BYOK-first (Bring Your Own Key) AI assistant workspace that enables operators to deploy conversational AI assistants across channels such as Telegram and web chat. The Service includes tooling for assistant configuration, usage analytics, billing management, and optional managed model access as a plan benefit. Features and capabilities may change over time as the platform evolves.

Products and contracting party. “LuluClaw” is the provider of the Service and the party you contract with under these Terms. “LuluDesk” is the name of the chat product, and “Voice” the name of the telephony product, both provided and billed by LuluClaw. A reference to a product name in these Terms describes what you are using; a reference to LuluClaw describes who provides it and who is liable for it.

3. AI Disclaimer

The AI-generated outputs produced by the Service are provided for general informational and operational purposes only. AI outputs are not legal advice, financial advice, medical advice, or a substitute for advice from a qualified professional. LuluClaw makes no representations or warranties regarding the accuracy, completeness, or fitness for a particular purpose of any AI-generated content. You are solely responsible for evaluating and verifying any content generated by the Service before acting on it.

4. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and API keys. You agree not to use the Service for any unlawful purpose, to distribute harmful or misleading content, to attempt to reverse-engineer or circumvent any security measures, or to resell or sublicense access to the Service without written permission. You are solely responsible for all activity that occurs under your account.

5. Voice Calls & Telephony

Voice is an optional product, billed separately from LuluDesk. Calls are carried over third-party telephony and speech providers, and call audio is processed by those providers to transcribe speech and generate replies.

You are the caller of record for every call your assistant places, and you are solely responsible for the legality of your calling. Before initiating outbound calls you must obtain and be able to evidence any consent the law requires — including, in the United States, prior express written consent where the Telephone Consumer Protection Act requires it. You must honour do-not-call requests and registries, observe permitted calling hours, and comply with the telemarketing and automated calling rules of every jurisdiction you call into. You must not use the Service to place calls to numbers you have no lawful basis to call.

Recording and disclosure. Where call recording is enabled, you are responsible for obtaining the consent your jurisdiction requires, which in some places means the consent of every party to the call. You are also responsible for disclosing that the caller is an automated system where law requires it. Do not disable or edit any disclosure the Service is configured to speak.

The Service is not a telephone line and must not be relied upon for emergency calls. It cannot reach emergency services, and it may be unavailable during outages, maintenance, or provider failures. Do not publish a number served by the Service as an emergency or safety-critical contact.

Each voice plan carries a hard monthly minute ceiling. On reaching it, calls stop being answered or placed until the next billing period or an upgrade — this is a deliberate spend protection, not a failure of the Service. LuluClaw may suspend voice access immediately, without notice, where we reasonably suspect unlawful calling, and you agree to indemnify LuluClaw against claims, penalties, and costs arising from calls made through your account.

6. Billing & Cancellation

Paid plans are billed on a recurring monthly or annual basis through our payment processor, Stripe. Current plan tiers, included quotas, and per-tier rates are published on our pricing page; that page is the authoritative source for rates and supersedes any figures quoted elsewhere. Charges are non-refundable except where required by applicable law. You may cancel your subscription at any time from the billing section of your account dashboard; cancellation takes effect at the end of the current billing period. LuluClaw reserves the right to modify pricing with reasonable notice and will reflect any changes on the pricing page before they take effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.

7. Intellectual Property

The Service, including its interface, branding, and underlying code, is owned by LuluClaw and protected by applicable intellectual property laws. You retain ownership of any content you provide as input to the Service. By using the Service you grant LuluClaw a limited license to process your content solely to deliver the Service. AI-generated outputs are provided to you, but LuluClaw does not claim ownership of those outputs and makes no warranty of originality.

8. Termination

LuluClaw reserves the right to suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or engage in conduct that we determine is harmful to the Service, other users, or third parties. Upon termination, your right to use the Service ceases immediately. You may delete your account at any time from the Account tab in your dashboard.

9. Limitation of Liability

To the fullest extent permitted by law, LuluClaw and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Service, even if advised of the possibility of such damages. Our total aggregate liability to you for any claims arising under these Terms shall not exceed the amount you paid to LuluClaw in the twelve months preceding the claim.

10. Contact

If you have questions about these Terms of Service, please contact us at support@luluclaw.com.