Terms of Service

1. Agreement to Terms

By accessing or using LuluClaw ("the Service"), operated by hecz.dev ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. These terms apply to all visitors, users, and paying customers of luluclaw.com and any associated subdomains.

2. Description of Service

LuluClaw provides managed hosting for NemoClaw-based AI assistants. We provide infrastructure, sandbox environments, and tooling to deploy and manage AI assistants across messaging platforms. The AI assistants deployed on our platform are powered by third-party language models and operate within sandboxed environments.

3. User Accounts and Responsibility

You are solely responsible for all activity that occurs under your account. This includes, but is not limited to, the configuration of your AI assistants, the content they generate, the data you provide to them, and any interactions between your assistants and end users. You agree to maintain the security of your account credentials and API keys at all times.

4. AI Output Disclaimer

AI assistants hosted on LuluClaw generate content using third-party language models. We do not control, endorse, or guarantee the accuracy, completeness, or appropriateness of any AI-generated output. You acknowledge that AI outputs may be incorrect, misleading, or inappropriate, and you assume full responsibility for reviewing and using any content generated by assistants deployed on your account.

5. Limitation of Liability

To the maximum extent permitted by applicable law, hecz.dev and LuluClaw shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.

We are not liable for any damages, losses, or harm resulting from:

• Content generated by AI assistants on your account
• Actions taken by your AI assistants or their end users
• Unauthorized access to your account due to your failure to secure credentials
• Any third-party services, APIs, or integrations you connect to your assistant
• Service interruptions, downtime, or data loss
• Decisions made based on AI-generated content

In no event shall our total aggregate liability exceed the amount you have paid us in the twelve (12) months preceding the claim.

6. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Generate or distribute harmful, abusive, fraudulent, or illegal content
• Attempt to circumvent sandbox security, rate limits, or access controls
• Reverse-engineer, decompile, or extract source code from the Service
• Resell or sublicense access to the Service without our written consent
• Deploy assistants that impersonate real individuals or organizations

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

8. Indemnification

You agree to indemnify, defend, and hold harmless hecz.dev, LuluClaw, and its operators from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these terms, or any content generated by assistants deployed under your account.

9. Payment and Subscriptions

Paid plans are billed monthly through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis. You may cancel at any time, and your access will continue until the end of the current billing period. Refunds are issued at our sole discretion. All fees are non-refundable unless otherwise stated.

10. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service ceases immediately. We are not liable for any data loss resulting from account termination. You may export your data before termination using the tools provided in your dashboard.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes take effect when posted on this page. Continued use of the Service after changes constitutes acceptance of the updated terms. We encourage you to review this page periodically.

12. Contact

If you have questions about these terms, contact us at support@luluclaw.com.