Install on BigCommerce
BigCommerce ships with Script Manager — a control panel for injecting scripts storefront-wide without touching your theme files. Paste the LuluDesk snippet there and the chat widget runs on every storefront page.
Script Manager is available on every BigCommerce plan — no plan upgrade needed, and your theme stays untouched (the install survives theme updates and theme switches).
Copy your install snippet
In LuluDesk, open the Widget tab and copy the embed snippet. It contains your install_token:
<script src="https://luluclaw.com/widget/v1/YOUR_INSTALL_TOKEN" async></script>Open Script Manager
In your BigCommerce control panel, go to Storefront → Script Manager, then click Create a Script.
Configure and save the script
Fill in the form:
- Name of script —
LuluDesk chat - Placement — Footer (loads before the closing
</body>tag, the recommended placement for chat widgets) - Location — Storefront pages
- Script category — Essential
- Script type — Script, then paste the snippet into Script contents:
<script src="https://luluclaw.com/widget/v1/YOUR_INSTALL_TOKEN" async></script>Click Save. The script goes live on your storefront immediately.
Verify on your storefront
Open your store in a new tab. Within a few seconds the pink chat button should appear in the bottom-right corner. Click it, confirm the chat opens, and send a test message — ask about a product you sell.
Back in LuluDesk, the Widget tab status flips to Active once the first beacon arrives.
Indexing your store content
To let the assistant answer questions about your products, categories, and policy pages, add your store as a knowledge source in the Sources tab. BigCommerce auto-generates a sitemap at /xmlsitemap.php — point LuluDesk at it so product and content pages are picked up on the configured recrawl schedule.
Limitations
- Checkout pages are excluded.Scripts on the checkout require BigCommerce's optimized one-page checkout consent flow; with Storefront pages selected, the widget simply does not load during checkout. That is the safe default.
- Product data is indexed via crawl. Prices and stock are read from your public pages on the recrawl schedule, so a price change reflects after the next crawl — not instantly. A native catalog sync is on the roadmap.
- Multi-storefront stores. Script Manager scripts are per-storefront — repeat the install for each storefront channel you want covered.
Removing the widget
Open Storefront → Script Manager, find LuluDesk chat, and delete it via the action menu. The widget stops loading on the next page view.