Install on Wix
Wix supports site-wide script tags through the Custom Code panel in your site's settings. Paste the LuluDesk snippet once, apply it to all pages, and the chat widget runs everywhere.
Custom code on Wix requires a Premium plan and a connected domain. Free sites on a wixsite.com subdomain cannot add custom code.
Copy your install snippet
In LuluDesk, open the Widget tab and copy the embed snippet. It contains your install_token:
<script src="https://luluclaw.com/widget/v1/YOUR_INSTALL_TOKEN" async></script>Open Custom Code in your Wix settings
From your Wix dashboard, go to Settings and scroll to the Advanced section, then click Custom Code.
Add the snippet to Body — end
Click + Add Custom Code (top right) and paste the script tag into the code box:
<script src="https://luluclaw.com/widget/v1/YOUR_INSTALL_TOKEN" async></script>Then configure the three options below the box:
- Name — something recognizable, e.g.
LuluDesk chat. - Add Code to Pages — choose All pages, set to Load code once.
- Place Code in — choose Body — end, the recommended placement for chat widgets.
Click Apply. Wix applies the change to your live site immediately.
Verify on your live site
Open your site in a new tab. Within a few seconds the pink chat button should appear in the bottom-right corner. Click it, confirm the chat opens, and send a test message.
Back in LuluDesk, the Widget tab status flips to Active once the first beacon arrives.
Indexing your Wix content
To let the assistant answer questions about your pages, add your site as a knowledge source in the Sources tab. Wix auto-generates a sitemap at /sitemap.xml — point LuluDesk at it so new pages and blog posts are picked up on the configured recrawl schedule.
Limitations
- Free Wix sites cannot add custom code. You need a Premium plan with a connected domain. There is no Code Block workaround on the free tier.
- The Wix editor preview does not run custom code. Always verify on the published live site.
- Do not use the "Embed HTML" element for this. That element renders inside a sandboxed iframe pinned to a fixed area of the page — the chat widget cannot float over your content from inside it. Use Custom Code as described above.
Removing the widget
Open Settings → Custom Code, find the snippet by the name you gave it, and delete it. The widget stops loading on the next page view.